Please prioritise contacting the retail partner from whom you received the device.

Please contact us using the online form before sending in your products for repair/inspection and follow the instructions below to ensure a smooth process.

• Fill in the form directly online,
• Receive the processing number and enclosure slip by e-mail
• send in with your device.

If you have any further questions for our service department, please send an e-mail to awg-service@idexcorp.com or call us on +49 (0) 7340 918898-880.